First things first - is there any metal around the unit?

Even a metal beam under a wooden table could potentially cause issues, so first check that the unit is at least 30cm away from any metal.

1. Can you feel if the unit is heating up? The unit has a safety switch to prevent the unit from overheating, and if the switch turns off the unit will not levitate. In this case you should let the unit sit for a while without attempting to set it up in order for the unit to cool off.

2. Does this issue occur if you set up the unit on an angle, on the stand? Check if it stays up there.

3. Does the unit appear to be working normally otherwise? For example, are the backlight and the LED functioning, and does it connect to the app?

Please go through the following troubleshooting steps:

- Are you sure that when you open your Story app and go into Clock Mode the Sphere Rotation Mode is set to seconds?

- Try restarting your Story (press and hold the restart button on the back of the clock until all backlights turn on white). Now make sure that again that rotation mode is set to Seconds.

- Try updating the app and your Story

Try to put the sphere on the clock's surface so it sticks, and drag it around - the dot might appear somewhere.

You can take a look at this video, it gives a better explanation of this sphere-dragging method.

- Make sure that you have the latest Story firmware version;

- Try to restart your Story (press and hold the restart button on the back of the clock until all backlights turn on white);

- Try deleting and then reinstalling the Story app;

- Try restarting your phone, turn Bluetooth off and on.

How does Flyte work ?
Flyte works through a magical dance of magnets and induction.

How can I turn ON / OFF the Flyte Bulb ?
Gently tap the corner of your Flyte Base to turn On/Off the LED light. This corner is located diagonally across from the AC adapter jack. The LED light will turn On/Off while levitation will remain intact. To remove your Flyte Bulb, simply lift the Bulb by the cap, and place it back in the foam container for storage.

What happens if I unplug the Flyte base during use or there is a power outage while the Flyte Bulb is still levitating ?
If there is a power outage your Flyte Bulb will simply land back on the Flyte Base.

Will the Flyte Bulb break if it falls down ?
The Flyte is designed to withstand shock from small distances. We recommend that you store your Flyte Bulb in the supplied packaging when not in use.

Can I put objects between the levitation gap?
Yes, non metallic objects such as paper can pass through the levitation gap.

Can I purchase extra bulbs?
You can purchase Flyte Bulbs here (hyperlink)

Why is the Flyte base warm?
It is normal for electronics to heat up after continuous use. Flyte uses low voltage, has been tested and it is safe. Please read the Safety instructions for more detailed information.

Does the Flyte Co-Pilot have to be placed in a special orientation?
No, the graphic on the Flyte Co-Pilot is purely decorative and does not influence the levitation or magnetic fields.

Important Note:
FLYTE was carefully tested before shipment. It is just a matter of practice until you are able to levitate. After about 10 unsuccessful attempts, it is normal for the electronics inside the base to become warm as you practice levitating. A temperature sensor will automatically turn off the base if the temperature becomes too hot. If this happens, simply unplug the base and wait 5-10 minutes before plugging the adapter back into the base.

When using Flyte, basic personal safety precautions should always be followed. These instructions should always be reviewed prior to use.

• Remove all metalic items from hands before using the product.

• Flyte is created for inside use only and is suitable for locations where the ambient temperature is between -5°C ( 22°F) and + 35°C (95°F).

• Do not use Flyte in wet surroundings. • The Flyte Base should only be placed on a horizontal surface and avoid surfaces affected by magnets including iron, metals or other magnetic items as they may interfere with the device.

• Make sure all electrical inputs and the voltage indicated on the AC Adapter is in accordance with your National Electrical Code and any local regulations before connecting the Flyte Base.

• Do not use a different AC Adapter than the one provided.

• Flyte has been carefully quality tested and programmed to automatically shut down if overheated. We recommend using a surge protector at all times.

• If Flyte comes in contact with liquid, turn it off immediately.

• Let the Flyte Base cool down for approx. 5 minutes before touching it after extended periods of usage.

• The Flyte Base may become slightly warm during use. This is normal.

• Do not put objects that could be affected by strong magnetic fields near Flyte, such as metallic items, credit cards, hard disk drives or pacemakers.

• If broken, do not attempt to service either the product or the AC Adapter.

• Contact troubleshooting@flyte.se for information regarding service. Servicing should only be performed by qualified service personnel.

• Flyte is not responsible for any damage done to any items, accessories or products attached to, or used together with, this product.

• All modifications or attachments to your Flyte are done entirely at your own risk.

• Flyte should not be used by minors or persons with reduced physical, sensory or mental capabilities without adult / caretaker supervision and instructions of usage.

• Consult your doctor before you start using this device if you have suffered from or are suffering from heart problems.

The Flyte Warranty is set internationally and acts as a general consumer protection for products sold and supplied by Flyte SIA. This warranty covers against defects in materials and workmanship under normal use.

Warranty Coverage
The obligations of this warranty are limited to a period of ONE (1) year for the the FLYTE unit from the date of the purchase by the original end-user purchaser. This coverage period is hereon referred to as the “Warranty Period”. If a defect in materials or a defect due to poor workmanship arises and a valid claim is received within the Warranty Period for said part, Flyte will either (1) repair the defected part(s) at no charge, using new or refurbished replacement parts, or (2) replace the product with a new product or, (3) refund the purchase price of the product. Flyte can request the handling of defected units at their choice. A replacement product or part assumes the remaining warranty period of the original product or SIX (6) months from the date of replacement or repair, whichever provides longer coverage for the customer. When a product or part is exchanged, any replacement item becomes the customer’s property and the replaced item becomes Flyte’s property. Parts provided by Flyte in fulfilment of its warranty obligation must be used in products for which warranty service is claimed.

Exclusions & limitations
This Limited Warranty applies only to products sold by Flyte and that can be identified by the “Flyte” trademark, trade name, or logo affixed to them. Flyte does not warrant that the operation of the product will be uninterrupted or error-free. Flyte is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply: (1) to damage caused by use with other attachments than the original; (2) to damage caused by accident, abuse, misuse, natural disaster or other external causes; (3) to damage caused by operating the product outside the permitted or intended uses described; (4) to damage caused by service not performed by Flyte or authorized Service Providers; (5) to a product or part that has been modified to significantly alter functionality or capability; or (6) theft and loss of product.

The Maximum Liability of FLYTE SIA shall not exceed the actual purchase price paid by you for the sole product. In no event shall FLYTE SIA be liable for special, incidental, consequential, or indirect damages.

Obtaining Warranty Service
To obtain Warranty Service customers need to contact Flyte to determine if the warranty period and conditions are made. Contact is done by email to info@flyte.se and Flyte always has to authorize the return before products can be shipped back for repair or replacement. The product must be in its original packaging or equivalent safety packaging standards and shipped with the corresponding shipping label provided by Flyte.

Consumer Protection
Some countries and federal states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific International legal rights, and you may also have other rights that vary by state or country. Therefore, consumers who are covered by consumer protection laws or regulations in their country- or state of residence, the benefits in this warranty are in addition to all consumer rights conveyed by such consumer protection laws and regulations.